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ITSMReference Standards:ISO/IEC 20000-1ITILSLA / OLA

ISO 20000-1 Service Management Consulting

We evaluate ISO 20000-1 service management maturity across SLA, incident, problem, change, capacity, continuity, and supplier processes. The output is a measurable improvement plan for IT and managed service operations.

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What Gets Tested
  • Service catalog and SLA structure
  • Incident, problem, and change management
  • Configuration, capacity, and availability processes
  • Supplier and service-level reporting
  • Process KPIs and continual improvement plan
Deliverables
  • Technical report
  • Executive summary
  • CVSS score table
  • Post-retest closure report

06SECURITY ASSESSMENT

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